Privacy Policy
This Privacy Policy is published by Flowers for Africa (Pty) Ltd (“we/us’’) in terms of section 18 of the Protection of Personal Information Act, 2013.
The purpose of this policy is to detail how and for what reasons we will use your personal information. By using this platform, you hereby agree to the processing of your personal information as detailed on this page.
Our details are:
Registered name: Flowers for Africa (Pty) Ltd
Registration number: 2020/600907/07
Physical address: 89 Manhattan St
Boquinar Industrial Area, Cape Town, 7490
Postal address: Same as above
Contact telephone number: +27 21 701 7307/9
Contact email: orders@flowersforafrica.co.za
Website address: www.flowersforafrica.co.za
All data is processed within reasonable and relevant intent. By registering as a user on our website and e-commerce platform, your data will be collected and processed in order for us to render our services to you and/or your recipients. You hereby affirm that all data provided is accurate and current and does not impersonate or misrepresent any person or entity.
Data collected by us includes but is not limited to:
– Full names
– Email Address
– Contact number(s)
– Browser details
– Bank account number
– Name of account holder responsible for payment
– Type of account
– Name of bank
– Branch and branch code of bank
– Recipient contact number(s)
– Recipient home or work address
Failing to provide accurate information stated above may hinder our ability to be of quality service to you.
We use your personal information in order to:
– Personalize your experience of our offering.
– Create a user account for you
– To enter into a contract with you and to perform relevant obligations.
– To process payments
– To send direct marketing communications about updates or reminders relating to our offering.
– Receive feedback from you.
– Perform research for statistical purposes – which will exclude your personal information, thus becoming anonymous.
– Be compliant of any legal or regulatory obligations.
We will keep your personal information for as long as we require it to provide our services to you, or once the purpose of the collection of information has been achieved.
By accessing our platform, you consent to our use of cookies. We use these in order to
– Improve on user experience
– Tailoring our services to your needs and interests.
– Send opt-in marketing communication if you are not a registered user.
You have the right to, and will have the option to request that we no longer contact you for direct marketing purposes. This can be achieved by “opting out” of any direct marketing communications we may send to you.
Flowers for Africa (Pty) Ltd uses third party payment service provider such as PayFast. Further information can be found at www.payfast.co.za.
We do not store credit card or other sensitive financial information on our server.
We do not sell or otherwise transfer your personal information to third parties without your consent, with the exception of third parties who contribute to the operation of our business. Such third parties are contractually bound to keep your personal information secure and private.
We reserve the right to share your personal information when we deem it necessary for legal compliance or the protection of our rights, property or safety of yourself or other relevant persons.
We respect your right to privacy and only collect and use your personal information when necessary and relevant to our business operation and only according to the terms set in this policy.
If you have concerns regarding your personal information and our use thereof, you are welcome to lodge a complaint with Flowers for Africa at 021 701 7307/9 or orders@flowersforafrica.co.za.
Our privacy policy may change, thus you should review it regularly before using our website.
Date of last review: 3 June 2024